Tech Help for Older Adults and Their Families
Here is what we help with, how it works and who it’s for. Don’t see your question? Ask anyway.
What we can help with
Phones and tablets
Making words and buttons bigger. Turning the sound up. Setting up email and messages. Learning the few buttons you really need.
Video calls
Starting a call. Answering one. Fixing the picture when it’s sideways, or the sound when it’s too quiet. Read about the easiest way to video call family.
Avoiding scams
How to spot a fake call, text or email. What to do if you think you’ve been tricked. Learn the warning signs of a scam.
Photos
Finding your pictures. Sharing them with family. Backing them up so they’re safe.
Passwords
Making passwords that are strong but easy to live with, and keeping track of them. See simple ways to manage passwords.
For families
Helping a parent or grandparent from far away? We can help you plan what to set up first. We can also share easy tips for explaining things over the phone, without anyone getting frustrated.
How it works
- You tell us what’s wrong, in your own words.
- We explain things slowly, one step at a time.
- You do the tapping and clicking, so it sticks.
- We can write the steps down if that helps you remember.
Who it’s for
Older adults who want to feel sure of themselves with their devices. Families who want a loved one to get patient help, or who want tips for helping themselves. You’re welcome whether you’re brand new to a smartphone or just stuck on one thing.
Ready when you are
Tell us what’s bothering you. We’ll take it one step at a time, at your pace.