About IT by Granny
Patient, friendly tech help for older adults and their families
Who we help
We help older adults feel at home with today’s technology. We also help their families: the sons, daughters and grandchildren who get the tech questions but can’t always be there.
How we help
We go slowly. We explain one thing at a time. We use plain words. You press the buttons, so you remember how next time. If something needs saying twice, we say it twice.
Help for the whole family
Family members often ask how they can help from far away. We share simple ways to do that, like setting up a phone so it’s easier to use, or agreeing on a family code word for scam calls. Everyone stays on the same page, and nobody has to be the only helper.
What we believe
- Everyone can learn new technology at their own pace.
- Nobody should feel silly for asking.
- Being safe online matters more than being quick.
- Families do best when everyone knows how to help.
See the kinds of help we offer, or read answers to common questions.
Ready when you are
Tell us what’s bothering you. We’ll take it one step at a time, at your pace.